Internal Sales Representative

Internal Sales Representative

Pittsburgh, Pennsylvania


The Internal Sales Representative (ISR) will represent FDA to customers, assessing their current and future needs and responding to them in a prompt, accurate and sincere manner.


  • Collaborate with sales and marketing to understand strategic sales initiatives.
  • Successfully interacts with all departments involved in the entire sales process.
  • Activates quoting process from initial inquiry to order entry, including product availability and market pricing accuracy, while adhering to FDA product pricing guidelines and approval processes (limits of authority).
  • Verifies product delivery via the ERP system/scheduling department at time of order entry and communicates this information to the customer.
  • Provides customers with a level of product and technical support emphasizing salable features of the product, when required solicits additional technical support other departments within the organization.
  • Responds to customer inquiries regarding the status of the orders and documents any freight requirements for the FDA shipping department.
  • Identifies and communicates customer delivery issues to the plant so they may determine the root cause and implement a corrective action.
  • Other duties as assigned.


  • Bachelor's Degree in related field helpful but not required


  • 4 years of experience in this field or a related area
  • Strong analytical and interpersonal skills
  • Can work independently
  • Customer management and support
  • Flexible and adaptable
  • Strong written and verbal communication.
  • Knowledge of Microsoft Office Suite.

Please email your resume to